Shipping within the United States
Orders will be shipped via UPS ground, US Mail or Priority Mail, usually shipped within 24-48 hours, you should receive them within 3-7 working days.
Customer Service (704) 970-6876, email info.provitastore@gmail.com
International Shipping:
International Orders are non-refundable. All sales are final.
International orders are shipped by: USPS EMI (Express Mail Int., Priority Mail Int. or UPS upon request (additional charges may apply)
The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped to foreign countries.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier.
The POST OFFICE will hold your package for a few days only. If you fail to claim it, it will be returned to us, marked unclaimed.
The Customer is Responsible Charges to Re-Shipping
International Returns or Packages Refused:
· If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to ProvitaStore for the return of the package.
· If the Carrier return to shipper cost is greater than the cost of the goods ordered, ProvitasStore will instruct the Carrier to abandon the order, and there will be no credit issued to the customer for the order.
· If the package is stopped by customs because items ordered are not allowed in the consignee's country and the package is abandoned, there will be no credit issued to the customer for the order.
· If the package is stopped by customs upon return to the United States, and the package is abandoned, there will be no credit issued to the customer for the order.
Your Country's Custom and Import Policies:
Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties,delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.
Additionally, when ordering from ProvitaStore, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Any fees charged to ProvitaStore due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
